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Answers to common questions, live chat, and personal assistance — choose how you'd like to reach us.
How to reach us
Pick a channel — average chat response time under 5 minutes.
In-app chat
24/7 support right inside the Exchange mobile wallet.
For complex requests and verification — support{'@'}exchange.example
Frequently asked questions
Go to Wallet → Withdraw, choose a fiat method, and follow the steps. Withdrawals usually take 5–30 minutes.
Basic level requires a passport or ID and a selfie. Higher limits may need proof of address.
In account settings, open Security → 2FA and link an authenticator app or SMS.
A limit order fills when the specified price is reached. Check order type, size, and available balance.
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